AI Chatbots for HR: 7 Ways How Chatbots are Improving the HR Experience
“For us as HR Leaders, AI will change every process we touch. The way we source, assess, hire, train, develop, pay, and move people is all being informed by AI.”
- Josh Bersin (Global Industry Analyst, Principal & founder, Deloitte)
What had been visioned is now a reality!
HR Leaders have started evolving with Conversational AI. As the level of interaction between humans and AI Chatbots have increased, chatbots have become more beneficial to companies and their different functions, including HR.
Because of Conversational AI, HR service teams are now able to increase their efficiencies while making chatbots manage repetitive and mundane tasks.
In this article, we’ll list out 7 areas of HR where AI Chatbots are making their mark. So, let’s get started!
7 Ways HR Chatbots Are Increasing Efficiency
- Recruitment Process
One of the most important processes of HR management is recruitment and AI chatbots have now become hiring assistants. Chatbots can help ease out the communication between the candidate and recruiter. Also, you can utilise the chatbots to find prospective employees’ information and run quick background checks.
A success story of using chatbots in recruitment would be that of L'Oreal's. The brand rolled out its first recruitment process using chatbots and the HR at the company reported that the initial 10000 recruiting conversations show that their chatbot engages with 92% of candidates in an effective way. Also, 100% satisfaction rate had been achieved. Taking feedback from applicants, they expressed how great and personalized their experiences were.
2. FAQs
A dedicated team of HR support is obviously amazing but when repetitive queries can be easily resolved by AI Chatbots then why to waste your resources. You can make your HR support team to attend to more important queries and the chatbots can serve as your HR Assistant that can easily respond to the FAQs.
Plus, while your HR support team can get irritated with repetitive questions, FAQ Chatbots will manage this task like a pro.
3. On-boarding
Using chatbots for the on-boarding process of employees can be fun. It can make it easier for the newbie employees to break the ice and interact comfortably. You can easily use AI Chatbots for introducing the new employees to the company.
Further, you can also make the chatbots guide employees. For example, you can integrate the on-boarding chatbot to the homepage of the social intranet and they can guide the new employees through every step of the on-boarding process.
4. Employee Training
Chatbots can also help you out with employee training. Yes! They’re that amazing!
Using chatbots in your training sessions can make them more interactive through high employee participation.
You can also provide a personal assistant chatbot for your new employees. It can be used for different tasks. For example, the chatbots can help them understand the workplace and get used to it, monitor their development and identify their skills gap through frequent quizzes and pieces from the training session.
5. Reviews and Self-Assessment
Most of the HR professionals have said the traditional process of review has become outdated. It is rather lengthy and time-consuming.
With AI Chatbots, you can make reviews and self-assessments an easy process. You don’t have to make employees wait for an annual review anymore.
Chatbots can initiate instant exchange of feedback and provide performance insights. This allows employees to make continuous improvements. The result being a constantly evolving employee performance.
6. Benefits Enrollment
The benefits enrollment process is something that annoys most employees. It is probably the most time-consuming and confusing piece of work that often becomes frustrating.
The HR bots can help employees out by navigating and guiding them through the benefits enrollment process. This will ensure that employees can understand the process completely and the required information.
7. Common Queries
With Conversational AI reaching new heights, AI Chatbots are being employed to answer common employee questions like payroll queries, vacation, sick leave, casual leave, health benefits etc., besides responding to FAQs.
Employees spend so much time finding the answers to these basic company-related queries. HR Bots can quickly resolve these queries, saving time and resulting in more employee satisfaction.
Final Thoughts
While AI Chatbots are being employed for so many company functions, then why not HR?!
Make your HR functions more effective and let the team work efficiently, teaming up with AI Chatbots.
So, why wait? Get the most appropriate chatbots for your business and ensure a next level performance.
